We offer guidance, education, and empowerment to help our clients navigate the healthcare system and improve their healthcare experience. With compassion and respect, Nurse Advocates work to solve problems and find solutions. We are available to assist families to feel supported in an environment that can be overwhelming, confusing and disjointed; causing unnecessary stress.
Providing both short-term, episode of care services & extended care support to meet the client and care giver's specific needs.
From our experience, people feel misinformed and are frustrated about their experience with the healthcare system. We save people from the aggravation and confusion of navigating healthcare on their own!
Are you tired worrying and need a little peace of mind? Please call us to see if we can help.
Providing assistance, support and clarification about any aspect of your healthcare?
Electronic Health Record
Interactions with healthcare team
Personalized Care Coordination
Access to resources
Collaboration with providers
Diagnosis and diagnostic information
PEACE of MIND!
· Provide clients one point of contact as a healthcare liaison, medical mentor, and guide
· Coordinate individual care plans; organize care options and services
· Collaborate and partner with providers
· Facilitate optimal care and provide access to resources
· Implement services where most needed-be it in home, assisted living center, hospital, or rehabilitation skilled nursing facility
· Assist during acute hospitalizations or episodes of care such as elective surgery or procedures; pre-operatively, post-operatively in hospital, and post-discharge at current site of care and acute illnesses
· Coach and guide clients through transitions in care
· Complete a client assessment, report(s), and suggested areas of focus which can be shared with providers
· Accompany clients to physician and healthcare provider visits
· Provide telephonic case management, advocacy, and care coordination when applicable and preferred
· Reconcile medications and pharmacist consultation
· Coordinate medical records; review and compose a health resource binder of medical records and important healthcare resource information
· Assist in navigating established electronic medical records/portals
· Confirm and coordinate practitioner appointments
· Guide, assist and arrange for optimal living arrangements with home as the priority
· Assist with identifying, hiring, and supervising caregivers
Gone are the days of anyone, let alone an aging parent, placing a quick call to his/her doctor when not feeling well or needing a quick question answered. Healthcare is increasingly difficult to manage and places high demands on time and energy. Working full time, juggling doctors’ appointments, understanding clinical information, and finding resources are time consuming, and sometimes even scary situations for most of us because healthcare is unlike any other service we encounter. We are all vulnerable in today's society when we or our loved ones are thrust into our complicated healthcare system.
Evolving over the past 10 years or so is the role of the Healthcare Advocate who plays a role that was traditionally performed independently or by family and friends. Today, many people can still manage themselves, but many cannot, or do not want the added stress of doing so. This is because we have a healthcare system that is complex, confusing, and stressful and at times, dangerous. As a result, many people are turning to paid advocates for help.
With people paying more for the cost of healthcare, but spending more time navigating it, they want someone who is on their side helping them understand their choices and helping them to access the resources they need to manage their healthcare challenges.
Independent Healthcare Advocates, by profession, are often Nurses, Case Managers, Social Workers, Doctors, or even non-degree professionals with a niche expertise.
To me, Patient Advocacy is one of the most important roles I take on as a Registered Nurse. Having an advocate with you on your journey helps to ensure you or a loved one have someone to guarantee you have a voice, are listened to, are safe, and receive quality care while moving through the healthcare system.
Nurses are deeply committed to assist people to do what they would otherwise be unable to do for themselves. Nurse Advocates gather information so you and your family can make informed decisions to meet your goals. They work with healthcare team to improve communication and break down barriers because they understand how the system works. Like family and friends, Nurse Advocates have an emotional investment to ensure the best for their clients.
Healthcare Advocates provide the opportunity of having a trusted and reliable partner who understands what matters to you, and can empower you to get the care you want. They help to put healthcare back in your hands by giving you a voice. Enhancing communication bridges gaps, but it takes time. Guiding complexities through enhanced communication leads to answers, and ultimately peace of mind, which is mostly what we are all looking for. Nurse Advocates often assume the role of extended family, especially when family lives at a distance, and they become the family’s healthcare liaisons, medical mentors, and healthcare guides.
Nurse Advocates are proficient at solving problems and creating solutions while collaborating with other healthcare providers. Services depend on individuals’ needs and desires, but often include a multitude of things such as: Integrating information from multiple healthcare providers; assisting in understanding illness; finding necessary resources; identifying, coordinating, and managing resources; providing supportive services around hospitalization, diagnostic and surgical procedures; organizing options and services; navigating insurance issues; and coordinating, managing and attending doctor visits. We also assist with transitioning to other sites of care or end-of-life services, coordinating medical records, medical billing reconciliation, acute hospitalization communication support and care coordination, securing advanced care directives, and arranging and preparing for eldercare attorney consultation.
Nurse Advocates also assist with medication management, reconciling
medications and pharmacist consultations across all coordinates of care, navigating established electronic medical records/portals, as well as confirming and coordinating practitioner appointments and accompanying clients to provider appointments. We work with clients and families to guide, assist, and arrange for optimal living arrangements with home being the priority, and implementing services where most needed, be it in the home, assisted living center, hospital, rehabilitation or skilled nursing facility.
Maura Lessard, RN, BSN, CCM,CDS
Managing Director of Nurse Advocates LLC, based in Wilbraham, MA
Maura is a Nurse Advocate, Certified Case Manager (CCM), Aging Life Care Advanced Professional and Certified Dementia Practitioner (CDP).
Thank you for all the fantastic support you provided me throughout my Mom's health Journey. I would have surely lost my mind if not for all your help and for that I'll always be thankful!
Your help was invaluable and got the ball rolling for my Mom so she could use the resources available to her.
You are a God-send!
K. M. Borla, daughter
I received feedback that you were very helpful to our client, thank you. It made me look good too!
Attorney H. D.
We could count on you to take immediate action and your quick response allowed us to meet with the facility and resolve the situation.
M. Meder, daughter
Thank you for taking the time to listen and understand, it is unusual in this day and age.
K. Cornelio, wife
We are so happy with how quickly you resolved the situation.
J. Meder, sister
The information you provided helped me to get a new
prescription in 72 hours after I have been attempting this for months and kept getting denials.
Thank you, you were so helpful.
B. Modean, client
Maura, you are amazing, seriously.
I seriously can’t thank you enough for doing this.
Sara D, daughter
Than you so much for the referral! You've been such a great help. I'm so grateful to know there are people like you helping families like mine in this situation.
Thank you so much, we were able to extend her inpatient stay by a couple of days while putting together the aftercare. Thank you so much for your advice and your prayers.
M. DeMaria, parent
Your advice was very helpful. Thank you so much for being there for us.
M. Leslie, son
What would we do without your help?
S. Guidi, daughter
We are your mentors & guide, here to help you navigate the healthcare system.
As your liaison to the healthcare world, we provide one point of contact, and as your medical mentor and guide, we navigate the healthcare system together. We provide healthcare advocacy including personalized health and medical care coordination, situation-focused and episodic care guidance, assistance and coordination and management of resources.
Offering PEACE of MIND while saving you time!
Wilbraham, MA 01095, US
Maura Lessard, RN, BSN, CCM, CDP; Nurse Advocate, Certified Case Manager (CCM), Aging Life Care Advanced Professional and Certified Dementia Specialist (CDP). Managing Director of Nurse Advocates LLC Cell: 413-237-5724